Privacy Policy

Prachin Holistic Care: Privacy Policy

Welcome to Prachin Holistic Care ("we," "us," or "our"). We operate as a wellness center and Ayurvedic hospital across various locations in Ahmedabad, including Vastral, Nikol, and Navrangpura. We are committed to protecting your personal information and your right to privacy regarding your medical and health data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or visit our clinics for treatment.

1. Introduction

Prachin Holistic Care respects your privacy and is committed to protecting the personal and health information you provide to us. This policy outlines how your information is collected, used, stored, and protected when you interact with our website or healthcare facilities.

2. Information We Collect

We collect information that identifies you or relates to your health journey, including:

• Personal Identification: Name, date of birth, and contact details such as phone number, email address, and residential address.
• Health Information: Medical history, current symptoms, treatment notes, examination results, and relevant lifestyle factors.
• Mediclaim Data: Information required for insurance documentation and AYUSH-compliant claim support.
• Technical Data: IP address, browser type, device information, and website usage patterns collected through cookies and similar technologies.

3. How We Use Your Information

Your information is used responsibly to provide high-quality holistic healthcare services and improve your overall patient experience. We may use your information:

• To provide and manage Ayurvedic and Panchakarma treatments.
• To communicate with you regarding appointments, follow-ups, and wellness programs.
• To process payments and assist with Mediclaim documentation.
• To improve our website functionality, services, and patient experience.

4. Sharing and Disclosure

Prachin Holistic Care does not sell your personal information. Your information may be shared only when necessary for providing services, operating our facilities, or complying with applicable legal requirements.

• Healthcare Professionals: Information may be shared with staff directly involved in your care or other healthcare providers with your express consent.
• Service Providers: Information may be shared with trusted third-party service providers assisting with essential operations, such as payment processing and IT services.
• Legal Authorities: Information may be disclosed when required by law or in response to valid regulatory or legal requests.

5. Data Security and Retention

We implement appropriate security measures, including encryption and access controls, to help protect your personal and sensitive health information from unauthorized access, misuse, alteration, or disclosure.

As an NABH-accredited hospital, we follow strict protocols for maintaining data integrity and protecting patient information. Medical records are retained for a period of 8 years following the conclusion of treatment, or for such period as may be required under applicable Indian laws and regulations.

6. Your Rights

You have the right to access your personal information held by us and request corrections where the information is inaccurate or incomplete. In certain circumstances, you may also request deletion of your personal information, subject to applicable legal, regulatory, and medical record retention requirements.